About Discovery Senior Living

Discovery Senior Living ranks prominently among the 5 largestsenior housing providers in the US, and is nationally renowned for designing,developing, marketing, and operating a multi-brand portfolio of upscale, luxurysenior-living communities.  With over 250 communities in nearly 40states, and 15,000 dedicated employees, Discovery Senior Living, with multiplenational brands, is one the largest and fastest growing senior living companiesin the United States. Recognized as a Great Place to Work, Discovery continuesits rapid growth trajectory to lead the industry in providing desirablecommunities and exceptional lifestyle and value for our residents all whileretaining our family-first culture. We’re a 30-year-old innovative company witha rich history of delivering exceptional service and quality care in desirable,enriching residential environments.

Discovery Senior Living is looking for a Community Manager to help open and lead our new Experiential Living community Choreograph Gainesville.  This is a new luxury active adult community. 

Scheduled to open early to mid October. 

The Community Director is responsible for the positive and effective leadership, operation and management of the community setting the tone for the Residents and Team Members.  Maintains standards of excellence, occupancy and financial goals within established budgetary guidelines.

Managing Vision and Purpose

• Communicates a clear, Resident focused vision, based upon establishing a model of our residents living a fulfulling life.
• Understands and model Choregraph's purpose, focus, and mission in all aspects of the Community Director position.

Business Development focus:

• Participates in planning and implementing the marketing and sales strategies as established by Regional marketing and management support.
• Demonstrates the ability to identify and build relationships within the local area that drives businesses into the community, as well maintains an  awareness of competitor pricing, thereby maximizing top-line revenue growth and achieves appropriate market position.
• Ensures the community has an effective external business development strategy in place, is able to articulate results and adjust plan accordingly.
• Holds Sales Team Members accountable for success factors including a predetermined number of quality calls and tours.  Establishes appropriate referral sources, resulting in move-ins from referrals.
• Daily Standup Meetings to include issues related to sales and occupancy, scheduled tours, physical environment, and programming activities.

Resident Service:

• Dedicated to meeting the expectations and requirements of Residents; obtains first hand Resident feedback and uses it for improvements in products and services; acts with Residents in mind; establishes and maintains effective relationships with Residents and gains their trust and respect.
• Achieves outstanding resident engagement survey results. Leads the development and regular review of the engagement improvement plan.
• Holds consistent, effective Town Hall meetings for Residents.
• Effectively resolves Resident concerns.
• Resident referrals achieved on a regular, recurring basis
• Ensures team members interact with residents consistently and effectively.
• Ensures a minimal loss of residents to competitors.  Monitors, tracks and reports on move outs.
• Initiates, promotes and provides ongoing commitment to excellence in services.
• Ensures consistent visibility throughout the community by making regular rounds and engaging in community activities and events.

Quality Assurance and Regulatory Compliance

• Provides excellent quality service delivery as measured; institutes and ensures corrective action in a timely manner.
• Maintains a thorough working knowledge of state and federal housing  regulations, as well as policies and procedures related to residents and team members.
• Ensures community is in compliance with OSHA requirements.
• Provides leadership and promotion of the Safety and Risk Management policies.
• Maintains and safeguards the property of the community.
• Exercises sound fiduciary responsibility to the established policies and procedures.
• Cooperates with all municipal, county, state and federal agencies, departments, bureaus and commissions which maintain or exercise any regulatory authority over the community to include Fire Safety and Disaster Preparedness policies and procedures.
• Notifies Regional Operations Leader when there is any type of outside inspector in the building (State, Police, Fire Department, etc).

Financial Management and Business Acumen Responsibilities:

• Provides input in the preparation of the annual community budget, including operation and capital expenditures and executes accordingly.
• Meets with Department Heads weekly/monthly to review department budget status.
• Prepares monthly financial variance analysis. Reviews monthly financial statements, implements plans of action for deficiencies.
• Strives to improve profitability.
• Ensures budgeted revenue is achieved or exceeded by maximizing occupancy and apartment rate.
• Effectively manages billing and collection process for timely receipt of resident rents and additional charges.
• Manages labor to budget and ensures non-labor operating costs in line with budgeted levels.
• Processes and submits monthly expenses and budget data timely per policies and internal business controls.
• Provides additional community reports as requested.
• Meets COI expectations.
• Provides overall management and oversight on the P&L, Budget and occupancy expectations.
• Ensures appropriate scheduling of Team Members and appropriate labor schedules.

Supervisory/Leadership Responsibilities:

• Oversees all departments, maintaining full responsibility for efficient operations and compliance with the financial goals established in the approved Operating Budget.
• Recruits, selects and ensure comprehensive training and provides guidance in the hiring of all Team Members.
• Provides direct, constructive and timely evaluation of Team Members.
• Ensures all community Team Members are provided with timely performance feedback/reviews and potential compensation reviews.
• Effectively delegates to Team Members.
• Deals with team members firmly and fairly in a timely manner; does not allow problems to fester, holds timely discussions; can make tough decisions when all other efforts fail.
• Ensures consistent and timely orientation and ongoing training is delivered to team members.
• Ensures that appearance and presentation of Team Members are professional and meets Discovery Uniform Guidelines.
• Maintains appropriate level of staff to minimize overtime.
• Promotes development of team management skills, capabilities and sharing of best practices.
• Establishes an “open door” policy with team members and residents to address concerns, opinions and a general communication for the promotion of goodwill and effectively promotes a positive and efficient work atmosphere.
• Performs all other duties assigned.

Qualifications: 

• Bachelor’s degree is preferred; Business Administration or Hospitality.
• Minimum of three years managerial experience preferably in the luxury multi-family, Active Adult 55+, or hospitality industries.
• Previous management experience including hiring, coaching, performance management, daily operations supervision and budget oversight.
• Previous sales experience preferred. Demonstration of success in managing operating expenses

Benefits:

In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package.    

Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays.   Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.

No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you.

EOE D/V

JOB CODE: 1003273