Marketing Operations & Systems Manager
Discover Your Purpose with Us at Discovery Senior Living!
Your Role:
As Marketing Operations & Systems Manager, your role includes supporting the operational, financial, and systems infrastructure of the marketing team by managing billing processes, administering platforms, and coordinating projects to ensure accuracy, efficiency, and alignment across all functions.
What You’ll Do:
- Manage billing operations including invoice processing, tracking accounts payable/receivable, and resolving discrepancies
- Maintain accurate, audit-ready financial and operational records
- Administer and manage user access across systems including HubSpot and other platforms
- Oversee onboarding/offboarding system access and license management
- Monitor system usage, subscriptions, and cost optimization opportunities
- Maintain documentation for system processes and procedures
- Support project coordination including scheduling, tracking, and reporting
- Maintain project documentation, meeting notes, and action items
- Coordinate communication across internal teams, vendors, and stakeholders
- Identify and escalate risks, blockers, and timeline concerns
Qualifications:
- Bachelor’s degree in Finance, Marketing, Business, or related field
- 3–5 years of experience in systems administration, billing, or operational roles
- Experience with CRM and workflow tools; HubSpot required
- Strong organizational, time management, and project coordination skills
- High attention to detail and accuracy with financial and operational data
- Strong communication skills with ability to collaborate across teams
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving and process-driven mindset
Why Join Us
Discovery Senior Living Earned Coveted Great Place to Work Certification for 2025-2026!
A large part of what makes Discovery different from other companies in this industry is our willingness to embrace change. At Discovery Senior Living, we are constantly challenging how we are doing things to ensure the lifestyle we are offering our residents is absolutely the greatest value proposition in the marketplace. It’s just as important to us that the environment and culture for our team members are constantly refreshed. In addition, embracing and even encouraging change brings a never-ending supply of new energy to our business and our culture. That energy translates to other far-reaching positive impacts on our residents as well as our team members.
Find out what makes working at Discovery unique in the world of senior living. Discover Your Purpose!
Our Culture & Values
So often, what brings people together is deeply rooted in who we are and what we stand for. And at Discovery Senior Living, we’re unified by certain, core values, which we call our “Pillars of Excellence.” They make up the fabric of our company, and include TEAMWORK, INTEGRITY, PERFORMANCE, ACCOUNTABILITY, COMPASSION, HARD WORK and CREATIVITY.
Individually, they are our virtues, and together, they make up a roadmap which helps us foster innovation and success.
Benefits You’ll Enjoy
For eligible employees, we offer a comprehensive benefits package that includes competitive pay with early access to earned wages, flexible scheduling, health, dental, vision, life, and disability insurance, paid time off and holidays, a 401(k) with employer match, paid training and growth opportunities, uniforms (where applicable), and additional perks such as an Employee Assistance Program (EAP), volunteer time off, and wellness-related benefits.
Equal Opportunity Employer
We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V
A Note to Applicants
This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case-by-case basis.
Agency Policy
We do not accept unsolicited resumes from staffing agencies. Please refrain from contacting hiring managers directly.
Employment Scam Warning
We only post jobs on our official careers site and accept applications through that platform. We do not conduct interviews via text or social media or ask for personal or banking information.
Regulatory Compliance & Background Screening
Discovery Senior Living complies with all applicable federal, state, and local employment laws and regulatory requirements governing hiring practices, background screening, and workforce eligibility. Employment may be contingent upon successful completion of state-mandated and/or federally required background screenings, which may include criminal history checks, fingerprint-based screening, Level 2 background screening, registry verification, and other screenings required for healthcare and senior living roles with direct or indirect resident access.
Certain positions may be subject to additional requirements under federal programs, including CMS, Medicare, and Medicaid regulations, as well as state-specific licensing or regulatory agencies. Screening requirements vary by role and jurisdiction, and candidates must meet all applicable standards as a condition of employment. These measures support regulatory compliance and help maintain a safe, secure environment for residents, families, and team members.
Employment in Florida is contingent upon completion of a Level 2 background screening in accordance with Florida AHCA requirements. Applicants will be required to complete fingerprinting and background screening through the AHCA Clearinghouse. For more information, please visit: https://info.flclearinghouse.com.